OPERATOR SUPPORT
Self-service intelligence first. If you do not find what you need, reach out directly. Follow-up timing depends on the current delivery path.
Support Channels
Documentation
Browse the field manuals, intel briefings, and knowledge base for self-service answers.
Read the Briefings →Community
Connect with other operators in the Street Smart network. Share tradecraft, ask questions, get unblocked.
Join the Network →Direct Contact
For specific inquiries, consulting requests, or partnership opportunities. Follow-up timing depends on the current delivery path.
Send a Signal →Common Issues
Q: I cannot access my membership content.
First, verify your email is associated with the correct membership tier. If you believe you should have access, reach out through the Contact page with your context.
Q: How do I reset my terminal credentials?
Terminal access is routed through the dashboard. If sign-in or entitlement status is missing, contact support with the context so the access path can be reviewed.
Q: The AI agent is not responding as expected.
Check that your agent has the correct identity layer configured. If the kill switch was engaged, you will need to re-initialize. Review the agent documentation or contact support.
Q: I have a feature request.
We love operator feedback. Reach out through the Contact page with your use case and the problem you are trying to solve. We review all submissions.
Q: I want to report a security issue.
For security vulnerabilities or concerns with Street Smart systems, please contact us directly through the Contact page with full details. Include scope, reproduction details, and impact so the report can be reviewed.
What to Include
General Inquiries
Timing depends on the current delivery path.
Include enough context for a useful reply.
Security Issues
Send the report through Contact.
Include scope, reproduction details, and impact.
Membership Support
Send the account context through Contact.
Access depends on the current membership configuration.
Still Blocked?
If you have tried self-service and still need support, send us a direct signal through the Contact page.
Contact →