OPERATOR SUPPORT
Self-service intelligence first. If you do not find what you need, reach out directly. We respond within 48 hours.
Support Channels
Documentation
Browse the field manuals, intel briefings, and knowledge base for self-service answers.
Read the Briefings →Community
Connect with other operators in the Street Smart network. Share tradecraft, ask questions, get unblocked.
Join the Network →Direct Contact
For specific inquiries, consulting requests, or partnership opportunities. We respond within 48 hours.
Send a Signal →Common Issues
Q: I cannot access my membership content.
First, verify your email is associated with the correct membership tier. If you believe you should have access, reach out through the Contact page with your context.
Q: How do I reset my terminal credentials?
Terminal access is managed through the /terminal page. Use the credential reset flow there, or contact support if you need manual provisioning.
Q: The AI agent is not responding as expected.
Check that your agent has the correct identity layer configured. If the kill switch was engaged, you will need to re-initialize. Review the agent documentation or contact support.
Q: I have a feature request.
We love operator feedback. Reach out through the Contact page with your use case and the problem you are trying to solve. We review all submissions.
Q: I want to report a security issue.
For security vulnerabilities or concerns with Street Smart systems, please contact us directly through the Contact page with full details. We take all reports seriously and respond within 24 hours.
Response Times
General Inquiries
We respond within 48 hours.
Monday — Friday, 9AM — 6PM EST
Security Issues
We respond within 24 hours.
Priority queue for vulnerability reports
Membership Support
We respond within 24 hours.
Operator and Sovereign tier priority
Still Blocked?
If you have tried self-service and still need support, send us a direct signal through the Contact page.
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